6 Tips for Boosting Customer Engagement at Your Kiosks

It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier.

That first screen you see on the kiosk (the kiosk attract screen) is a major determining factor in influencing if you opt to order from the kiosk, or the teenager behind the counter.

Since the point of deploying our kiosk is to promote self-service, using the kiosk is obviously the desired outcome. In this article I’m going to cover the key components for creating an engaging kiosk attract screen to help your customers choose your kiosk over interacting with your staff.

Your kiosk attract screen must incorporate the following:

  1. Clearly communicate your kiosk’s purpose
  2. Convey the benefit of using your kiosk
  3. Use short, large and easily readable text
  4. Incorporate eye-catching photography
  5. Be relevant to your customer demographic
Continue reading “6 Tips for Boosting Customer Engagement at Your Kiosks”

How to Design a Responsive Kiosk User Interface – Part 2

database_designDeveloping a kiosk user interface that’s both responsive and a pleasure to use is a critical component of any successful kiosk project.  In this second part of my two-part series on developing a responsive kiosk user interface, we’ll focus on design considerations at the system level.  Follow these tips to ensure that your kiosk user interface is quick to react to your customers’ touch. Continue reading “How to Design a Responsive Kiosk User Interface – Part 2”

How to Design a Responsive Kiosk User Interface – Part 1

decoration_windows_tablet_chassisA responsive kiosk user interface is a crucial component of developing a kiosk application that’s a pleasure for your customers to use.  If your kiosk’s user interface appears sluggish, you can expect your customers will opt for interacting with a cashier, which defeats the purpose of having a self-service kiosk.  This is a multi-faceted topic that includes design considerations at both the kiosk and system level.  For this reason I’ll be breaking this article up into a 2-part series, the first of which will cover design considerations at the kiosk level. Continue reading “How to Design a Responsive Kiosk User Interface – Part 1”

Hiding the Web Browser Scrollbars in Your Kiosk Application

Web browser hiding the scrollbar

If you’re running your website on a self-service kiosk you may notice some unattractive scrollbars which you’ll probably want to hide.  These scrollbars appear because the HTML content is tall or wide enough where it can’t all fit on a single screen, so the web browser displays a scrollbar so that the user knows there is more content available, they just have to scroll to see it.  While this behavior is usually desirable on a web browser running on a desktop PC it looks unattractive in a touchscreen kiosk.  You may notice that with many mobile devices the scrollbars do not appear until the user touches the screen. Continue reading “Hiding the Web Browser Scrollbars in Your Kiosk Application”

7 Tips for Touch Friendly Kiosk User Interface Design

Touch Friendly Kiosk User Interface DesignIn order for a kiosk user interface to be “touch-friendly,” it must allow the user to navigate comfortably using only their fingers without the need for a mouse and keyboard.  This is a different paradigm than many web and even mobile app developers are used to.  Our company has developed touchscreen kiosk applications used nation-wide and I wanted to share a few of the lessons we’ve learned along the way regarding touch-friendly user interface design specifically for kiosks.  This is not intended to be a comprehensive guide on kiosk user interface design, but instead to draw attention to some of the more valuable lessons we’ve learned while designing kiosk user interfaces. Continue reading “7 Tips for Touch Friendly Kiosk User Interface Design”