Avoid These 12 Mistakes Companies Make on Their First Payment Kiosk

The road to creating a payment kiosk is fraught with pitfalls that can wreak havoc on your bottom line if you’re not careful.

In this article I’m going to cover the 12 most common pitfalls I’ve seen companies fall into when building their first payment kiosk.

It was hard to limit the article to only the top 12, but top 100 would have been too lengthy a read.

I’m not going to get too technical here, as this article is geared more towards project managers than developers.

Here are the top 12 mistakes in no particular order…

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What’s Your Excuse for Not Starting Your Kiosk Project?

Have you ever wanted to start your kiosk project, but found an excuse to delay the launch and the project fizzled?

Assuming the project is worth doing, then why does this happen? I think in many cases it’s because we let our fears of the unknown get in the way.

Here are a few of the reason’s I’ve encountered why some of our potential clients get cold feet and their kiosk project and never get started.

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System Downtime May Be Costing You More Than You Think

Does your system have too much downtime and you don’t even know it?  Are your customers running away to your competitors without your knowledge?

The answer may be YES if your system experiences regular downtime and worst of all you may not even be aware of the extent of the damage until your reputation has been irreparably tarnished.

The term ‘downtime’ derives from when a system, combination of systems, or any application or service is unable to perform a desired operation. Downtime can be expected and scheduled, such as planned maintenance, or it can be an unintended interruption of service such as a server overload or device failure.

This article is intended to help broaden your thinking about the costs and types of system downtime.

kiosk out of order

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5 Pitfalls to Avoid When Dispensing Cash from Your Kiosks

Dispense cash from your kiosk with a bill recycler
Dispense cash from your kiosk like a human cashier with a bill recycler

Now that you’ve decided to dispense cash from your kiosk with a bill recycler I want to make you aware of the pitfalls to avoid. Dispensing cash can be invaluable for making change to your customers like a human cashier, but also introduces several new challenges which we’ll address in this article.

Most people familiar with bill acceptors think of a bill recycler as simply an add-on component which dispenses cash, but this is far from the case.

Dispensing bills greatly increases the complexity of the device and the logic required by your kiosk application in order to gracefully complete a cash transaction.

Don’t worry, all of these challenges can be overcome with careful planning and the reduced cashier expenses will be well worth the investment. Continue reading “5 Pitfalls to Avoid When Dispensing Cash from Your Kiosks”

What is Kiosk Software?

Kiosk software running on a kioskKiosk software is a security application specifically designed to transform a PC or tablet into a self-service kiosk.  The kiosk software is also responsible for locking down your kiosks operating system to prevent malicious user tampering, which is why kiosk software is often referred to as “kiosk lockdown software.”

Some common features of kiosk software include:

Ensures that your kiosk application is always running

In most cases the kiosk operator will desire to deliver their content in the form of a website or native application running on their kiosk.  An example of a native application for a kiosk running Microsoft Windows would be a .NET WPF application.  For the sake of brevity, for the remainder of this article I’m going to refer to the website or native application running on your kiosk as “your kiosk application.”

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EMV Compliance vs. PCI Compliance

Ingenico iSelf-Series Kiosk EMV DeviceWhat’s the difference between EMV compliance and PCI compliance?  The short answer is they’re both guidelines for protecting cardholder data for the purpose preventing fraud, but they focus on different elements of the credit card transaction.

“To clarify it even further and more simply, PCI is about making sure the card data doesn’t get stolen and is secure in the first place and EMV is making sure if the data IS stolen that the content is rendered useless.” – CPI PCI and EMV: What’s the difference? Continue reading “EMV Compliance vs. PCI Compliance”

A Kiosk SDK Makes Accepting Payments Simple

KioskSimple kiosk SDKWe’ve made it easy to start accepting cash and credit card payments from your self-service kiosk by using the KioskSimple kiosk SDK.  Our kiosk SDK abstracts the complicated logic of several popular payment devices and greatly lowers the learning curve thereby saving you significant development costs.

Benefits of the KioskSimple kiosk SDK:

  • Speeds up development to save you time and money
  • Allows you to switch between supported payment devices with little to no code rework
  • Supports .NET WPF and JavaScript
  • Detailed code examples in C# and JavaScript
  • Free developer support included

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How to Deal With Bill Jams at Your Kiosk

Windows kiosk software bill jamBill jams are commonplace when your kiosk accepts cash payments. No matter how advanced the bill acceptor, there’s always that guy that inserts a bill covered in mud, or something worse, and gums up the device.

Rather than paying to rush out a support tech to clear the jam consider the option of running a backup bill acceptor. Continue reading “How to Deal With Bill Jams at Your Kiosk”

Getting Started Developing Kiosk Software – Part 3 Avoiding The Pitfalls Of Payment Kiosks

KS_creditcard_bottom_cornerThis is my third and final article in a series titled “A Beginners Guide to Developing Kiosk Software.”

In this article I’m not even going to attempt to delve into the specifics of developing support for accepting payments because there is a huge variation between payment devices and their interfaces.

What I am going to cover is the decision making process you as a developer or business owner need to carefully step through when you decide to make your kiosk accept payments.

If you have any questions about a specific payment device please shoot me a message on one of my social media channels listed at the end of this article. Continue reading “Getting Started Developing Kiosk Software – Part 3 Avoiding The Pitfalls Of Payment Kiosks”

Easily Integrate Popular Kiosk Devices with the KioskSimple Developer API

Integrate payment devices with you kiosk applicationDoes your kiosk application need to support accepting payments or possibly integrate with some elaborate biometric device?  If so then we’ve got a solution that your developers will love.  The KioskSimple Developer API is specifically designed to make it easier, simple even, to integrate popular kiosk devices with your kiosk application.  We’ve provided code examples in .NET WPF C# for native Windows applications and JavaScript for websites to get your started quickly.  Our developers have done all the heavy lifting by creating an abstracted interface (aka API) for popular kiosk devices so you don’t have to understand all of the ins and out of these intricate devices.

Here are just a few examples of the sort of kiosk devices our API supports:

  • Credit Card Readers
  • Bill Acceptors
  • Coin Acceptors
  • Biometrics
  • Thermal Printers
  • Webcams

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