6 Tips for Boosting Customer Engagement at Your Kiosks

It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier.

That first screen you see on the kiosk (the kiosk attract screen) is a major determining factor in influencing if you opt to order from the kiosk, or the teenager behind the counter.

Since the point of deploying our kiosk is to promote self-service, using the kiosk is obviously the desired outcome. In this article I’m going to cover the key components for creating an engaging kiosk attract screen to help your customers choose your kiosk over interacting with your staff.

Your kiosk attract screen must incorporate the following:

  1. Clearly communicate your kiosk’s purpose
  2. Convey the benefit of using your kiosk
  3. Use short, large and easily readable text
  4. Incorporate eye-catching photography
  5. Be relevant to your customer demographic
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