Have you ever been using a self-service kiosk and thought to yourself “that’s obviously not right?” Anyone who uses kiosks on a regular basis has at some point interacted with a kiosk that was less than professional. As a kiosk software company we’ve had the privilege of developing kiosk applications deployed across the US and I’ve compiled a list of signs of an amateur kiosk application so you can avoid these same mistakes.
1. The artwork on the kiosk screens looks like generic clipart or is inconsistent
Usually this happens because the kiosk designer doesn’t have access to a graphic artist or the client has their own ideas on what’s “acceptable” artwork. Fortunately we have an excellent graphic designer on staff but we’ve experienced the latter where clients will send us generic clipart for buttons and ask to have them put on the kiosk. We try our best to talk them out of this but sometimes to no avail. If you’ve seen our website KioskSimple.com you’ll notice we use a lot of hand drawn artwork that all meshes together nicely to give a consistent and professional theme with the occasional clipart thrown in for humor. Continue reading “8 Signs of an Amateur Touchscreen Kiosk Application”
Adding a webcam to your kiosk application can go a long way to improve the security of your kiosk. In the case of disputed credit card charges (i.e. chargebacks) it can help to have a picture of the customer swiping the card in question. One of our main goals with KioskSimple was to make it really easy for kiosk application developers to integrate popular kiosk devices, like webcams, into their kiosks. The KioskSimple developer API supports integrating a webcam into your website or .NET WPF kiosk application and we have code examples to get you started. Continue reading “Integrating a Webcam Into Your Kiosk Application”
We really like the Magtek credit card readers and wanted to make them simple to integrate with your kiosk application using our KioskSimple developer-friendly API. Credit cards are clearly the most popular form of payment being accepted by payment kiosks today and with just some minor code changes your kiosk application can begin accepting credit card payments also. The KioskSimple developer API supports integrating Magtek credit card readers into your website or .NET WPF kiosk application and we have code examples to get you started. Continue reading “Integrating Magtek Credit Card Readers Into Your Kiosk Application”
Since you’re reading this article you’re probably wanting to add support for accepting payments from an MEI bill acceptor into your kiosk application. If this is the case then we think you’ll be pleasantly surprised just how easy this is to accomplish when you use the KioskSimple API. One of the main draws of KioskSimple is just how simple we make it to integrate with popular kiosk payment devices like MEI bill acceptors. KioskSimple currently supports the MEI AE and SC series bill acceptors along with the MEI BNR (Bulk Note Recycler). Continue reading “Integrating MEI Bill Acceptors Into Your Kiosk Application”
Here are just a few examples of the sort of kiosk devices our API supports:
Welcome to the second article in my series on kiosk software development.
My goal for this series of articles is to give an overview on the basics of developing kiosk software that’s both a joy for your customers to use and adheres to the guidelines of PCI-Compliance.
This is more of a series of general guidelines and tips based on my 7+ years of experience developing and dealing with other people’s kiosk software not a comprehensive how-to guide. When I use the term “kiosk software” I’m referring to any software running on a kiosk in a self-service (unattended) environment regardless of the technology used.
My goal for this series of articles on kiosk software development is to give an overview on the basics of developing kiosk software that’s both a joy for your customers to use and adheres to the guidelines of PCI-Compliance.
This is more of a series of general guidelines and tips based on my 7+ years of experience developing and dealing with other people’s kiosk software not a comprehensive how-to guide.
When I use the term “kiosk software” I’m referring to any software running on a kiosk in a self-service (unattended) environment regardless of the technology used. The kiosks our company commonly deals with are running Microsoft Windows so I’ll use terms like “Web app” or “Windows app” when referring to the kiosk software, but feel free to substitute whatever technology is appropriate for your environment.