You’re probably reading this article because you’ve decided to create a website which needs to accept cash payments, but also needs to dispense change in whole bills. Maybe your website is running on a self-service kiosk or unattended payment solution.
Does your system have too much downtime and you don’t even know it? Are your customers running away to your competitors without your knowledge?
The answer may be YES if your system experiences regular downtime and worst of all you may not even be aware of the extent of the damage until your reputation has been irreparably tarnished.
The term ‘downtime’ derives from when a system, combination of systems, or any application or service is unable to perform a desired operation. Downtime can be expected and scheduled, such as planned maintenance, or it can be an unintended interruption of service such as a server overload or device failure.
This article is intended to help broaden your thinking about the costs and types of system downtime.
You’re probably reading this article because you’ve decided to create a website which needs to accept cash payments. Maybe your website is running on a self-service kiosk or tablet and is attached to an MEI bill acceptor.
I’m guessing you’re reading this article because you’ve decided to place your Ecommerce website on a self-service kiosk and want to save time with data entry when processing payments.
Now that you’ve decided to dispense cash from your kiosk with a bill recycler I want to make you aware of the pitfalls to avoid. Dispensing cash can be invaluable for making change to your customers like a human cashier, but also introduces several new challenges which we’ll address in this article.
Most people familiar with bill acceptors think of a bill recycler as simply an add-on component which dispenses cash, but this is far from the case.
Dispensing bills greatly increases the complexity of the device and the logic required by your kiosk application in order to gracefully complete a cash transaction.
The ability to dispense cash from your kiosk can be invaluable for making change and reducing the need for human cashiers. Traditional bill acceptors only accept cash, but bill recyclers have the ability to both accept and dispense cash like a human cashier
Your customers will appreciate your kiosks giving them change in bills, rather than dispensing a mountain of coins.
Even worse than dispensing coins is being mailed a check for the change. Yes, I’ve actually seen this done.
What’s the difference between EMV compliance and PCI compliance? The short answer is they’re both guidelines for protecting cardholder data for the purpose preventing fraud, but they focus on different elements of the credit card transaction.
We’ve made it easy to start accepting cash and credit card payments from your self-service kiosk by using the KioskSimple kiosk SDK. Our kiosk SDK abstracts the complicated logic of several popular payment devices and greatly lowers the learning curve thereby saving you significant development costs.
Benefits of the KioskSimple kiosk SDK:
Speeds up development to save you time and money
Allows you to switch between supported payment devices with little to no code rework
The following is a list of EMV capable card readers, PIN pads and contactless card readers that are designed specifically for self-service environments like a kiosk. As we’re beginning research and development on adding EMV capabilities to our US-based kiosk applications it makes sense to take inventory of the available EMV capable devices specifically designed for the self-service kiosk industry and weigh all of our options. This is why I’m taking the time to assemble this list of EMV capable payment devices which will likely grow as the looming October 2015 EMV liability shift draws nearer. Continue reading “EMV Capable Card Readers, PIN Pads and Contactless Readers for Self-Service Kiosks”