System Downtime May Be Costing You More Than You Think

Does your system have too much downtime and you don’t even know it?  Are your customers running away to your competitors without your knowledge?

The answer may be YES if your system experiences regular downtime and worst of all you may not even be aware of the extent of the damage until your reputation has been irreparably tarnished.

The term ‘downtime’ derives from when a system, combination of systems, or any application or service is unable to perform a desired operation. Downtime can be expected and scheduled, such as planned maintenance, or it can be an unintended interruption of service such as a server overload or device failure.

This article is intended to help broaden your thinking about the costs and types of system downtime.

kiosk out of order

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Disabling Windows Sleep and Hibernation From Your Kiosk Application

Disabling Windows Sleep and Hibernation From .NET WPF C#In this article I’ll explain how to disable the Windows Sleep and Hibernation Power Options directly from your kiosk application.  Imagine the scenario where your kiosk goes to sleep and potential customers see nothing but a black screen.  Many customers will assume the kiosk is out of order and keep right on walking.  To make matter worse, when the user touches the screen they’ll be greeted by a Windows login prompt and chances are they won’t know the password. Continue reading “Disabling Windows Sleep and Hibernation From Your Kiosk Application”

How to Avoid Costly Downtime with Your Payment Kiosk

I’ve had the pleasure of deploying payment kiosks across the United States and a reoccurring issue I’ve encountered is dealing with “jammed up” bill and coin acceptors.

In my experience this occasionally happens to even the highest quality payment devices. In this article I’m going to detail the redundancy strategies we employ in our client’s payment kiosks to help maximize their ROI and minimize downtime. Continue reading “How to Avoid Costly Downtime with Your Payment Kiosk”