This article is a cautionary tale about one of the costliest and easily avoidable mistakes companies make when developing their first payment kiosk.
One of the most common calls I get as a kiosk consultant is from a project manager or developer asking me how to integrate some payment device (i.e. a bill acceptor) into their kiosk application.
If you’re asking this question, then you messed up a long time ago.
Avoid wasting time and money on the wrong features
Companies overbuild their first kiosk all the time. They assume they know exactly what their customers need and proceed to invest heavily, without gathering early customer feedback. Then they build the wrong thing and waste a bunch of time and money in rework.
If you want to avoid this common pitfall, keep reading…
Self-service kiosks are everywhere from street corners to grocery stores and hackers are gunning for your customer’s data. Payment kiosks in particular are attractive targets because cardholder data is easy to monetize.
In this article I’m going to cover several techniques for hardening your kiosks security. Many of these kiosk hardening techniques involves functional changes to your kiosk application, so you’ll need to get your developers involved.