How to Create a Customer Survey Kiosk

Customer Survey Kiosk

Need to connect with your customers and better understand their needs?  A customer survey kiosk is a great way to gather continuous feedback.

Customer survey kiosks can be placed at convenient locations throughout your retail establishment, or brought directly to customers on mobile tablets.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple customer survey kiosk.

Customer Survey Kiosk with SurveyMonkey

SurveyMonkey provides an easy way to create online customer surveys and even offers a template to get you started quickly (see image below).

We can then take that online survey and run it from a public facing kiosk to survey customer satisfaction.

Here is an example customer survey provided by SurveyMonkey.

SurveyMonkey Customer Survey Kiosk
SurveyMonkey Example Customer Survey Template

Creating a Customer Survey Kiosk

Creating a survey in SurveyMonkey is beyond the scope of this article, but SurveyMonkey offers a template to make it really easy. You can customize the template to fit your customers.

The following example will use the customer survey template provided by SurveyMonkey.

Next, we need to get the customer survey on your kiosk, so we can make it accessible to the public.

This can be easily accomplished by using KioskSimple to securely run your SurveyMonkey online survey from a kiosk.

KioskSimple runs in Microsoft Windows, so you’ll need to use a PC or tablet running Windows. If you need help selecting a device, please don’t hesitate to contact us.

In the next section we’ll cover how to configure KioskSimple.

Configuring KioskSimple

In this section we’re going to cover configuring KioskSimple to load your SurveyMonkey customer survey.

First, you’ll want to download the free trial of KioskSimple.

After you run the installer, select the desktop icon for configuring KioskSimple and you’ll be greeted with a quick start wizard. It’s REALLY quick, I promise.

Customer Survey Kiosk Quick Start Wizard
Enter the URL for your SurveyMonkey customer survey

Simply enter the URL of your online SurveyMonkey customer survey (for example “https://www.surveymonkey.com/r/customer-satisfaction-survey-template“) and click continue.

That’s it for the configuration!

Close the KioskSimple configuration tool and use the Start KioskSimple icon on your desktop.

While KioskSimple is unregistered, you’ll need to select the option to Try the Demo.

Customer Survey Try the Demo
Select the option to Try the Demo before purchasing a license of KioskSimple

Finally, select the option to run KioskSimple in Test Mode so you can quickly test your website.

Customer Survey Kiosk Test Mode
Run your customer survey kiosk in Test Mode for testing purposes

Your customer survey will load within in a few seconds. After you’re done testing press ESC and you’ll be prompted to enter a password. While KioskSimple is unregistered, any password will work.

While in Test Mode you can also simply reboot the device and Windows will load normally.

When you’re ready to deploy your customer survey kiosk for use by the public, you’ll want to select the option to Lockdown Kiosk and configure some basic security options which we’ll cover in the next section.

Customer Survey Kiosk Deployment

In this final section, we’ll cover securely deploying your customer survey kiosk for use by the public.

Remote management is a great way to remotely administer and monitor your kiosks. We’ve had a great experience with LogMeIn Pro and TeamViewer and recommend either product to our customers.

Lastly, you’ll want to configure KioskSimple to run in a secure manner. In most cases, this simply involves changing the default password of “kiosksimple” to something more secure and restricting the webpages users can visit.

To change the password for exiting KioskSimple visit the section in the configuration tool SECURITY->SECURITY SETTINGS and set the new password under the section Exit KioskSimple shown below.

Customer Survey Kiosk Exit Password
Define a secure password for exiting your customer survey kiosk

Finally, save your settings and close the configuration tool and you’re ready to run KioskSimple in Lockdown Kiosk mode for deployment to the public.

Need Extra Help?

Please feel free to contact us with any questions and we’ll be happy to help.

Top Image Photo Credit by QuickOrder on Unsplash

Andrew Savala
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Author: Andrew Savala

Andrew Savala is the CEO of RedSwimmer, with a background in designing and deploying complex payment kiosk systems. Andrew offers high-value, strategic consulting services to companies looking to develop their payment kiosks.

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