Your Net Promoter Score® (NPS®) helps determine how likely your customers are to recommend you to others.
According to SurveyMonkey
NPS is a highly regarded loyalty metric that people at companies like yours use to collect the customer feedback they need to inform their business strategy. It’s seen by any as a better indicator of customer loyalty than traditional customer satisfaction surveys.
In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a Net Promoter Score® survey kiosk.
NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld
Net Promoter Score® Survey Kiosk with SurveyMonkey
SurveyMonkey provides an easy way to create online Net Promoter Score surveys and even offers a template to get you started quickly.
Here is an example Net Promoter Score survey provided by SurveyMonkey.
Creating a Net Promoter Score® Survey Kiosk
Healthcare survey kiosks can be distributed in the form of freestanding, centrally located kiosks, or in the form of mobile tablets distributed to patient’s bedsides.
Creating a survey in SurveyMonkey is beyond the scope of this article, but SurveyMonkey offers a template to make it really easy. You can customize the template to fit your patients needs.
The following example will use the Net Promoter Score survey template provided by SurveyMonkey.
Next, we need to get the Net Promoter Score survey on your kiosk, so we can make it accessible to the public.
This can be easily accomplished by using KioskSimple to securely run your SurveyMonkey online survey from a kiosk.
KioskSimple runs in Microsoft Windows, so you’ll need to use a PC or tablet running Windows. If you need help selecting a device, please don’t hesitate to contact us.
In the next section we’ll cover how to configure KioskSimple.
Configuring KioskSimple
In this section we’re going to cover configuring KioskSimple to load your SurveyMonkey Net Promoter Score survey.
First, you’ll want to download the free trial of KioskSimple.
After you run the installer, select the desktop icon for configuring KioskSimple and you’ll be greeted with a quick start wizard. It’s REALLY quick, I promise.
Simply enter the URL of your online SurveyMonkey Net Promoter Score survey (for example “https://www.surveymonkey.com/r/Net-Promoter-Score-Template“) and click continue.
That’s it for the configuration!
Close the KioskSimple configuration tool and use the Start KioskSimple icon on your desktop.
While KioskSimple is unregistered, you’ll need to select the option to Try the Demo.
Finally, select the option to run KioskSimple in Test Mode so you can quickly test your website.
Your Net Promoter Score survey will load within in a few seconds. After you’re done testing press ESC and you’ll be prompted to enter a password. While KioskSimple is unregistered, any password will work.
While in Test Mode you can also simply reboot the device and Windows will load normally.
When you’re ready to deploy your Net Promoter Score survey kiosk for use by the public, you’ll want to select the option to Lockdown Kiosk and configure some basic security options which we’ll cover in the next section.
Net Promoter Score® Survey Kiosk Deployment
In this final section, we’ll cover securely deploying your Net Promoter Score survey kiosk for use by the public.
Remote management is a great way to remotely administer and monitor your kiosks. We’ve had a great experience with LogMeIn Pro and TeamViewer and recommend either product to our customers.
Lastly, you’ll want to configure KioskSimple to run in a secure manner. In most cases, this simply involves changing the default password of “kiosksimple” to something more secure and restricting the webpages users can visit.
To change the password for exiting KioskSimple visit the section in the configuration tool SECURITY->SECURITY SETTINGS and set the new password under the section Exit KioskSimple shown below.
Finally, save your settings and close the configuration tool and you’re ready to run KioskSimple in Lockdown Kiosk mode for deployment to the public.
Need Extra Help?
Please feel free to contact us with any questions and we’ll be happy to help.
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