How to Create a Healthcare Survey Kiosk

A healthcare survey kiosk allows you to provide better care to your patients.

By collecting continuous feedback from your patients, it allows you to make improvements across your healthcare organization.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a healthcare survey kiosk.

Healthcare Survey Kiosk with SurveyMonkey

SurveyMonkey provides an easy way to create online healthcare surveys and even offers a template to get you started quickly.

According to the SurveyMonkey Healthcare Survey Center

“Online surveys support patient-provider communication by getting feedback—both from patients and employees. A lot of hospitals, clinics, and other providers have recognized this need:

  • More than half use surveys to measure employee satisfaction
  • One-third use surveys to monitor patients’ health and safety habits
  • Nearly 40% use surveys to probe the efficacy of patient safety culture

SurveyMonkey can help you gather and analyze more information faster. You can create custom health surveys, or rely on expert templates. Distribute surveys through email, websites, mobile devices, or even computers in waiting rooms.”

Here is an example healthcare survey provided by SurveyMonkey.

SurveyMonkey Healthcare Survey Example Template
SurveyMonkey Example Healthcare Survey

Creating a Healthcare Survey Kiosk

Healthcare survey kiosks can be distributed in the form of freestanding, centrally located kiosks, or in the form of mobile tablets distributed to patient’s bedsides.

Creating a survey in SurveyMonkey is beyond the scope of this article, but SurveyMonkey offers a template to make it really easy. You can customize the template to fit your patients needs.

The following example will use the healthcare survey template provided by SurveyMonkey.

Next, we need to get the healthcare survey on your kiosk, so we can make it accessible to the public.

This can be easily accomplished by using KioskSimple to securely run your SurveyMonkey online survey from a kiosk.

KioskSimple runs in Microsoft Windows, so you’ll need to use a PC or tablet running Windows. If you need help selecting a device, please don’t hesitate to contact us.

In the next section we’ll cover how to configure KioskSimple.

Configuring KioskSimple

In this section we’re going to cover configuring KioskSimple to load your SurveyMonkey healthcare survey.

First, you’ll want to download the free trial of KioskSimple.

After you run the installer, select the desktop icon for configuring KioskSimple and you’ll be greeted with a quick start wizard. It’s REALLY quick, I promise.

Healthcare Survey Kiosk Quick Start Wizard
Enter the URL for your SurveyMonkey healthcare survey

Simply enter the URL of your online SurveyMonkey healthcare survey (for example “https://www.surveymonkey.com/r/Hospital-Performance-Evaluation-Template“) and click continue.

That’s it for the configuration!

Close the KioskSimple configuration tool and use the Start KioskSimple icon on your desktop.

While KioskSimple is unregistered, you’ll need to select the option to Try the Demo.

Healthcare Survey Try the Demo
Select the option to Try the Demo before purchasing a license of KioskSimple

Finally, select the option to run KioskSimple in Test Mode so you can quickly test your website.

Healthcare Survey Kiosk Test Mode
Run your healthcare survey kiosk in Test Mode for testing purposes

Your healthcare survey will load within in a few seconds. After you’re done testing press ESC and you’ll be prompted to enter a password. While KioskSimple is unregistered, any password will work.

While in Test Mode you can also simply reboot the device and Windows will load normally.

When you’re ready to deploy your healthcare survey kiosk for use by the public, you’ll want to select the option to Lockdown Kiosk and configure some basic security options which we’ll cover in the next section.

Healthcare Survey Kiosk Deployment

In this final section, we’ll cover securely deploying your healthcare survey kiosk for use by the public.

Remote management is a great way to remotely administer and monitor your kiosks. We’ve had a great experience with LogMeIn Pro and TeamViewer and recommend either product to our customers.

Lastly, you’ll want to configure KioskSimple to run in a secure manner. In most cases, this simply involves changing the default password of “kiosksimple” to something more secure and restricting the webpages users can visit.

To change the password for exiting KioskSimple visit the section in the configuration tool SECURITY->SECURITY SETTINGS and set the new password under the section Exit KioskSimple shown below.

Healthcare Survey Kiosk Exit Password
Define a secure password for exiting your healthcare survey kiosk

Finally, save your settings and close the configuration tool and you’re ready to run KioskSimple in Lockdown Kiosk mode for deployment to the public.

Need Extra Help?

Please feel free to contact us with any questions and we’ll be happy to help.

Andrew Savala
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Author: Andrew Savala

Andrew Savala is the CEO of RedSwimmer, with a background in designing and deploying complex payment kiosk systems. Andrew offers high-value, strategic consulting services to companies looking to develop their payment kiosks.