How to Deal With Bill Jams at Your Kiosk

Windows kiosk software bill jamBill jams are commonplace when your kiosk accepts cash payments. No matter how advanced the bill acceptor, there’s always that guy that inserts a bill covered in mud, or something worse, and gums up the device.

Rather than paying to rush out a support tech to clear the jam consider the option of running a backup bill acceptor.

Below is an example of a jukebox kiosk I came across with dual bill acceptors:

Windows kiosk software dual bill accepotors

Dual bill acceptors have the added benefit of doubling your cash handling capacity.  If one bill acceptor gets full then the other may still have capacity to continue accepting payments.

This also decreases the frequency in which a collection agent must be sent out to clear bill jams thereby saving you on emergency servicing costs.

Adding support for dual bill acceptors to your kiosk

MEI single note bill acceptors like the MEI SC Series use the EBDS protocol which natively supports multiple bill acceptors.  This requires understanding of the MEI EBDS protocol which isn’t exactly common knowledge among software developers.

This is why we designed KioskSimple to massively lower the learning curve for supporting dual bill acceptors by abstracting the complexities of the MEI EBDS protocol.

If you’re interested in running dual bill acceptors at your kiosk please consider trying a free demo of KioskSimple Windows kiosk software.

Andrew Savala
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Author: Andrew Savala

Andrew Savala is the CEO of RedSwimmer, with a background in designing and deploying complex payment kiosk systems. Andrew offers high-value, strategic consulting services to companies looking to develop their payment kiosks.

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