Kiosk Idle Timeout: What Happens When They Walk Away…

Customers don’t always behave as we would expect when using our kiosks. In the context of software, this is referred to as the “happy path” where everything goes according to plan.

As kiosk software developers we also must plan for what we’ll refer to as the “sad path.” This is when the customer deviates from the expected behavior.

In this article we’re going to be covering the case where the customer walks away from our kiosk in the middle of their transaction.

Obviously, we don’t want the next customer to continue where the previous customer left off. The new customer needs a fresh start and it would be confusing if they walked up and the kiosk is in the middle of a transaction.

Let’s start by first talking about why customers might abandon their kiosk transaction.

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How to Plan Your Payment Kiosk Workflow

In this article we’re going to plan an example payment kiosk workflow which can be easily adapted to fit your specific requirements. If you’re designing your first payment kiosk, this is a good starting point.

A kiosk workflow is simply an outline of the screens your customers will encounter while using your kiosk. This is a quick and easy way to get your ideas “down on paper”.

By the end of this article you’re going to end up with an easy to understand payment kiosk workflow which you can share with your designers to create user stories and wireframes.

Steps for creating a kiosk workflow…

  1. List the all the kiosk features
  2. Separate features into MVP Kiosk features (initial release) and Rev 2 features (subsequent releases).
  3. Outline the kiosk workflow for the MVP kiosk. You can read more on the benefits of building an MVP kiosk if you’re curious.

Step 3 is what we’ll be covering in this article. Now that we have our kiosk features listed out (Steps 1 & 2), let’s put together a payment kiosk workflow which incorporates our desired feature set.

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Selecting Kiosk Payment Devices, Don’t Paint Yourself into A Corner

This article is a cautionary tale about one of the costliest and easily avoidable mistakes companies make when developing their first payment kiosk.

One of the most common calls I get as a kiosk consultant is from a project manager or developer asking me how to integrate some payment device (i.e. a bill acceptor) into their kiosk application.

Then they’ll proceed to tell me how they’ve already developed 80% of their kiosk application in Swift (iOS), JavaScript (Web), etc and they “just” need to integrate some payment device in order to make their deadline in 3 weeks.

If you’re asking this question, then you messed up a long time ago.

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Get to Market Faster with An MVP Kiosk

Today you’ll learn how you can get your first kiosk to market faster and for a smaller initial investment by creating an “MVP kiosk”.

Let’s talk about what an MVP is and why you should create an MVP kiosk.

A minimum viable product (MVP) is a product with just enough features to satisfy early customers, and to provide feedback for future product development

Wikipedia

The benefits of building an MVP kiosk include…

  • Get to market faster
  • Smaller initial investment
  • Prioritize the features your customers care about
  • Avoid wasting time and money on the wrong features

Companies overbuild their first kiosk all the time. They assume they know exactly what their customers need and proceed to invest heavily, without gathering early customer feedback. Then they build the wrong thing and waste a bunch of time and money in rework.

If you want to avoid this common pitfall, keep reading…

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Kiosk Hacking: 8 Tips to Harden Your Kiosk Security

It recently came out that a McDonalds kiosk in Australia was hacked. The following video shows two young men tricking the kiosk into giving them free food.

McDonald’s kiosk hack

Kiosk hacking has become common place in the news. In addition to the McDonald’s kiosk hack, HR kiosks have recently been hacked and there have also been incidents with smart city kiosks being hacked.

Self-service kiosks are everywhere from street corners to grocery stores and hackers are gunning for your customer’s data. Payment kiosks in particular are attractive targets because cardholder data is easy to monetize.

In this article I’m going to cover several techniques for hardening your kiosks security. Many of these kiosk hardening techniques involves functional changes to your kiosk application, so you’ll need to get your developers involved.

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Avoid These 12 Mistakes Companies Make on Their First Payment Kiosk

The road to creating a payment kiosk is fraught with pitfalls that can wreak havoc on your bottom line if you’re not careful.

In this article I’m going to cover the 12 most common pitfalls I’ve seen companies fall into when building their first payment kiosk.

It was hard to limit the article to only the top 12, but top 100 would have been too lengthy a read.

I’m not going to get too technical here, as this article is geared more towards project managers than developers.

Here are the top 12 mistakes in no particular order…

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6 Tips for Boosting Customer Engagement at Your Kiosks

It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier.

That first screen you see on the kiosk (the kiosk attract screen) is a major determining factor in influencing if you opt to order from the kiosk, or the teenager behind the counter.

Since the point of deploying our kiosk is to promote self-service, using the kiosk is obviously the desired outcome. In this article I’m going to cover the key components for creating an engaging kiosk attract screen to help your customers choose your kiosk over interacting with your staff.

Your kiosk attract screen must incorporate the following:

  1. Clearly communicate your kiosk’s purpose
  2. Convey the benefit of using your kiosk
  3. Use short, large and easily readable text
  4. Incorporate eye-catching photography
  5. Be relevant to your customer demographic
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How to Create a Customer Survey Kiosk

Need to connect with your customers and better understand their needs?  A customer survey kiosk is a great way to gather continuous feedback.

Customer survey kiosks can be placed at convenient locations throughout your retail establishment, or brought directly to customers on mobile tablets.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple customer survey kiosk.

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How to Create a Net Promoter Score® Survey Kiosk

Your Net Promoter Score® (NPS®) helps determine how likely your customers are to recommend you to others.

According to SurveyMonkey

NPS is a highly regarded loyalty metric that people at companies like yours use to collect the customer feedback they need to inform their business strategy. It’s seen by any as a better indicator of customer loyalty than traditional customer satisfaction surveys.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a Net Promoter Score® survey kiosk.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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How to Create an Employee Engagement Survey Kiosk

An employee engagement survey kiosk is an excellent way to stay in touch with your employees and help minimize turnover.

According to SurveyMonkey

Employee engagement has recently become a trending topic among human resources professionals. This doesn’t mean that employee satisfaction stopped being important overnight. In general, you can think of employee engagement as a deeper, multidimensional concept that encompasses other measures in addition to satisfaction.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple employee engagement survey kiosk.

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