Kiosk Hacking: 8 Tips to Harden Your Kiosk Security

It recently came out that a McDonalds kiosk in Australia was hacked. The following video shows two young men tricking the kiosk into giving them free food.

McDonald’s kiosk hack

Kiosk hacking has become common place in the news. In addition to the McDonald’s kiosk hack, HR kiosks have recently been hacked and there have also been incidents with smart city kiosks being hacked.

Self-service kiosks are everywhere from street corners to grocery stores and hackers are gunning for your customer’s data. Payment kiosks in particular are attractive targets because cardholder data is easy to monetize.

In this article I’m going to cover several techniques for hardening your kiosks security. Many of these kiosk hardening techniques involves functional changes to your kiosk application, so you’ll need to get your developers involved.

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Avoid These 12 Mistakes Companies Make on Their First Payment Kiosk

The road to creating a payment kiosk is fraught with pitfalls that can wreak havoc on your bottom line if you’re not careful.

In this article I’m going to cover the 12 most common pitfalls I’ve seen companies fall into when building their first payment kiosk.

It was hard to limit the article to only the top 12, but top 100 would have been too lengthy a read.

I’m not going to get too technical here, as this article is geared more towards project managers than developers.

Here are the top 12 mistakes in no particular order…

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6 Tips for Boosting Customer Engagement at Your Kiosks

It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier.

That first screen you see on the kiosk (the kiosk attract screen) is a major determining factor in influencing if you opt to order from the kiosk, or the teenager behind the counter.

Since the point of deploying our kiosk is to promote self-service, using the kiosk is obviously the desired outcome. In this article I’m going to cover the key components for creating an engaging kiosk attract screen to help your customers choose your kiosk over interacting with your staff.

Your kiosk attract screen must incorporate the following:

  1. Clearly communicate your kiosk’s purpose
  2. Convey the benefit of using your kiosk
  3. Use short, large and easily readable text
  4. Incorporate eye-catching photography
  5. Be relevant to your customer demographic
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How to Create a Customer Survey Kiosk

Need to connect with your customers and better understand their needs?  A customer survey kiosk is a great way to gather continuous feedback.

Customer survey kiosks can be placed at convenient locations throughout your retail establishment, or brought directly to customers on mobile tablets.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple customer survey kiosk.

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How to Create a Net Promoter Score® Survey Kiosk

Your Net Promoter Score® (NPS®) helps determine how likely your customers are to recommend you to others.

According to SurveyMonkey

NPS is a highly regarded loyalty metric that people at companies like yours use to collect the customer feedback they need to inform their business strategy. It’s seen by any as a better indicator of customer loyalty than traditional customer satisfaction surveys.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a Net Promoter Score® survey kiosk.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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How to Create an Employee Engagement Survey Kiosk

An employee engagement survey kiosk is an excellent way to stay in touch with your employees and help minimize turnover.

According to SurveyMonkey

Employee engagement has recently become a trending topic among human resources professionals. This doesn’t mean that employee satisfaction stopped being important overnight. In general, you can think of employee engagement as a deeper, multidimensional concept that encompasses other measures in addition to satisfaction.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple employee engagement survey kiosk.

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How to Create a Healthcare Survey Kiosk

A healthcare survey kiosk allows you to provide better care to your patients.

By collecting continuous feedback from your patients, it allows you to make improvements across your healthcare organization.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a healthcare survey kiosk.

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How to Create a Customer Satisfaction Survey Kiosk

A customer satisfaction survey kiosk is an excellent way to stay in touch with your customers and maximize sales.

Through the use of a customer satisfaction survey kiosk, you’ll continuously gain valuable insights about what your customers expect from your products and services and learn about hidden shortcomings that could be stunting sales.

In this article we’re going to discuss how the world’s most popular free online survey tool SurveyMonkey can be used with KioskSimple to create a simple customer satisfaction survey kiosk.

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How to Create a Job Search Kiosk using Avionte Staffing Software

In this article we’re going to cover how to create a simple job search kiosk using the Avionte Staffing Software and KioskSimple.

For the sake of this article we’re going to assume you’re already an Avionte customer.

Job search kiosk benefits include…

  • Save on hiring costs
  • Easily vet potential hires
  • Efficient way to apply

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How to Run Your Website Using Kiosk Browser Software

Need to run your website on a public facing kiosk or tablet?  In this article we’re going to cover the basic steps, including configuring the kiosk browser software.

This article will cover:

  • Device selection (kiosk or tablet)
  • Configuring the kiosk browser software
  • Deployment

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